SHIPPING AND RETURNS
Shipping
Within Australia
Elaine Dee offers complimentary standard shipping on all Australian orders over $300 AUD. Standard delivery takes approximately 2–12 business days.
We also offer express shipping via Australia Post, with rates calculated at checkout. Estimated delivery times will be confirmed once your order has been dispatched.
Please allow up to 48 hours for processing (Monday to Friday). You’ll receive a confirmation email with tracking information once your order has shipped.
Please note: Elaine Dee is not responsible for any delays caused by the shipping provider.
International Shipping
Elaine Dee offers complimentary standard shipping on all International orders over $600 AUD. For orders below this threshold, we ship internationally at a calculated rate shown at checkout.
Orders are processed within 48 business hours (Monday to Friday), and shipping times will be confirmed once your order has been dispatched.
Please note that international orders may be subject to customs duties, taxes, and fees upon arrival, which are the responsibility of the customer.
Elaine Dee is not responsible for shipping delays or customs processing times.
Returns & Exchanges
We hope you love your purchase, but if something’s not quite right, we’re here to help.
To request a return or exchange, please email us at info@elainedee.com within 7 days of receiving your order. Be sure to include your order number and the reason for your return.
Return Shipping
Australian orders: Return shipping is complimentary. We’ll email you a prepaid return label.
International orders: Customers are responsible for return shipping costs. We recommend using a tracked service.
The return address will be provided after your request is approved.
Return Conditions
Please ensure your item is:
- New, unworn, and unwashed
- In original condition, with tags still attached
- Returned in original packaging and free from makeup, perfume, or other marks
Returns that don’t meet these requirements will be sent back to you.
We recommend trying on garments in a clean, makeup-free area to help keep them pristine.
Refunds
We offer refunds on full-priced items only.
- Shipping fees (including standard, express and international) are non-refundable
- Refunds are processed back to your original payment method within 14 days of receiving your return
Gift cards are not refundable.
Sale items can be returned for exchange or store credit only.
Exchanges
Need a different size or change of mind? We offer one free exchange per order.
To request an exchange, simply email info@elainedee.com, and we’ll be happy to assist you.